LAS VEGAS, Nev. (FOX5) – Ticketmaster says unauthorized activity happened between April 2 and May 23 of this year.
“We discovered unauthorized activity on an isolated cloud database hosted by a third-party data services provider,” says Ticketmaster.
The company says the database contained personal information from some customers who bought tickets to events in the United States, Canada and/or Mexico. It says information that may have been obtained includes names of customers, contact information and payment card information such as encrypted credit or debit card numbers, expiration dates and possibly birth dates.
“If they do get a hold of your credit card information, they can make fraudulent transactions using your credit card,” said Chief Technical Officer for Tego Cyber in Las Vegas, Shannon Wilkinson.
Wilkinson encourages people to have credit monitoring and says people can lock their credit to prevent problems if they’re not activity applying for loans or credit cards. Wilkinson says people may want to consider two factor, or multi factor authentication to protect their personal accounts.
“Which is essentially that code you get via text message, or to your email or with an authenticator app. It just adds an extra layer of security. If someone does get your username and password, they’re not able to get into your account without providing that code as well,” said Wilkinson.
Ticketmaster says customer accounts were not affected.
“Customers can continue to conduct business with Ticketmaster as normal and without issue,” said the company.
It added, “It’s always a good idea to monitor your bank accounts for fraud or identity theft. If you notice any suspicious activity, contact your bank and/or credit card companies. Be cautious of unsolicited emails from unknown senders, especially those with unusual content, links, attachments, or requests for personal information over the phone.”
Ticketmaster says it’s offering free 12-month credit or identity monitoring service.
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